When you need help, your journey begins directly inside Access Learning Content. It gives you a direct route to our support team, so you can get answers as smoothly as possible.
⚠️ Important: Only named support contacts in your organisation can raise support queries. If you’re not a named contact, you may still see the message bubble, but you won’t have access to all support options described here.
You can find the message bubble in Access Learning Content here 👇
Contact the support team
To contact the support team for Access Learning content, follow the steps below.
In Access Learning Content, click message bubble
icon.Click Ask a question, then click Speak to the support team.
Type your query, then wait for the support team to respond.
📌Note: If you request to speak to the support team outside normal hours, you can still submit your query to the team, and they'll respond as soon as they're back online.
View support tickets
If the support team have logged a ticket to investigate your query further, you can check its progress at any time. To view the status of your ticket, follow the steps below:
In Access Learning Content, click the Access Digital Assistant
icon.Click the Tickets
icon. Here you can:Review: Select the ticket.
Reply: Select a ticket, then, at the bottom, type your message.
Download the transcript: Click the three-dot menu, then select Download transcript.
🤓 Tip: If you can't see the Tickets icon, this means you have no open tickets.
Provide feedback
At the end of your conversation, you'll be prompted to provide feedback on your interaction. Your feedback helps us improve both the assistant and your overall support experience.
Further support
Your Customer Success Plan determines which support channels are available to you:
Named support contacts on any Customer Success Plan level can use the Access Digital Assistant.
Customers on a Standard or Premier Customer Success Plan may have access to additional support channels.
Our Account Support experience
If you have queries about your account or contract with The Access Group, you can use our Account Support experience for support on a range of topics, including:
Obtaining invoices and account statements.
Making remittances.
Understanding the account reconciliation process.
Setting up a direct debit.
Managing purchase orders and invoices.
Requesting company name changes.
Updating addresses or contact details.
Make a complaint.